Refund Policy

Last updated 2026-11-15

Digital goods

Keepoz paid plans are digital goods. For web purchases, Polar is the Merchant of Record and its buyer terms apply to your purchase.

Our 14-day refund promise

In addition, we honor refund requests made within 14 days of your first purchase if the product did not work as described. Renewals are covered if you contact us promptly after being charged.

EU and UK right of withdrawal

If you live in the EU or UK, you may have a statutory right to withdraw from a distance contract within 14 days. For digital content supplied immediately, this right can end once delivery has started with your prior consent and acknowledgment, as shown at checkout. Your other statutory rights, including for defective digital content, are not affected.

How to request a refund

Find your Polar receipt email and use the link in it to request a refund, or contact us with your receipt number or purchase email. A contact channel is being set up; please use the contact link inside each service in the meantime.

After a refund

Refunds go back to your original payment method. Timing depends on your payment provider, usually within a few business days after approval.